All birthday parties are have a reserved party table for 1 hour 45 minutes. Please arrive no earlier than 5 minutes before your reserved time, as you will not be admitted to the play center early. Parties are scheduled at specific times and arriving too early will delay other parties registering and tables aren’t ready until their designated times.
Sign in at the front counter. Each person attending the party gets a wrist band. Your party has a designated color, to make it easy to identify who is with your party. Each parent will have to sign in their child attending the birthday party. Parents are allowed to drop their kids off, only if the party parents are okay with supervising all the children. Adults are $5.00 to enter the facility. The party parents can offer to pay for additional adults, however are not obligated. If parents want to stay and attend the party, they will have to pay their own admission.
We do not include food or drinks in the party package. You can bring in any type of food and drinks that you want for free, however make sure to leave anything with nuts in it at home. We also have drinks available for purchase if you prefer. You are expected to bring in your own tablecloth, cups, napkins, plates, forks or anything else you need for your meal. If you need utensils for your meal, we have white plates, napkins, and forks available for a $9.99 fee.
All children can put their shoes and jackets in the coat room area at the front of the store and then we will show you to your designated table. The reserved party table is for the children to eat their meal. We do not provide extra seating for adults if you need additional space. Extra adults will need to find seating in the general admission seating area if need be.
We do not allow confetti, glitter or pinatas. A clean up fee will be applied to your invoice if you do. Decorations are to be kept on the tables only. Please do not tape anything to the walls as it rips the paint off. Helium balloons are welcome, just make sure you put a weight on them so they don’t get lost in the high ceilings.
You can have your meal whenever you want during your time slot, but we recommend starting it after you have played for 60 minutes. This way you won’t run out of time. If you are getting pizza delivered, take into account that traffic is bad at certain times of the day and you can account for that with the delivery time. It is best to do the cake right after your meal since all the kids are already at the table. If they have extra time at the end, they can go back and play for a little more. If at any point you need the kids called down, we have a megaphone and can do this for you. It is a lot easier than rounding them up yourself!
When you have 30 minutes left in your party, we will give you a warning and ask you to settle the remaining balance of your bill for the party. You are only charged for the number of children that attend the party, not what number you booked for. We charge for toddlers too. Any child that can walk and use the play equipment, will be added to your bill. We do not charge for a baby that a parent just holds during the party.
Due to high volumes at times and especially on weekends, we must stick to our schedule concerning the room time in order to be ready for the next party coming in.
We take care of the clean up for the party. It is up to you to pack up what you are taking home, and we do the rest. The party parents are responsible to ensure all children exit the play center with the correct adult that is picking them up. Make sure that all your guests have left, before you exit.
All kids require socks to play. We recommend kids wear casual clothing as it is easier for them to navigate the playground. Our store has washrooms in the facility for your convenience. We are not responsible for lost or stolen items. Alcohol is not permitted on the premises.